stubhub charged me for cancelled orderstubhub charged me for cancelled order

You have just learned a valuable and expensive lesson.

I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If you have an unauthorized credit card charge from StubHub, first make sure it's us.

Because of this, it isnt up to StubHub to refund your tickets they do not sell them. . Answer (1 of 5): Yes you can. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc).

The event was canceled and Stubhub changed the guarantee.

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No.

Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Provided proof of transfer from 8/24/21. By clicking 'Buy now,' you complete the order. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience.

Help us improve this article with your feedback. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat.

see the email we sent you for moredetails.

Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell.

It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The tickets were to be sent to [] 0 Likes .

Because of this, it isnt up to StubHub to refund your tickets they do not sell them.

Reddit and its partners use cookies and similar technologies to provide you with a better experience. FAQ. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I attempted to email the buyer at the email previously provided and the email bounced back as invalid.

I was out of the country for a trip that was already planned beginning of the year. Customer service all the way to your seat, 2000-2022 StubHub.

to check out everything we offer. The cancelled ticket resulted in a charge of $680. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. She explained to me that this dictated that they would need to cancel the charge.

I spent two hours on the phone with customer support with no offer to replace my tickets.

To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before.

Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you!

To them, comparable means not even close!

The clause is designed to protect both buyers and sellers. Hi guys.

The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you.

And let's face it, that's the most important part.

StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints In other words, when it can be too late to get a refund. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid.

International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller.

I have been dealing with Stubhub . . You will enter your community username and new password and done!

You state every phone call is recorded for quality.

From everything weve seen, the StubHub customer support is quite thin, to say the least. Copyright 2022 Consumers Unified LLC.

The company has a policy that protects buyers and demands ticket sellers to return money in some instances. In more surprising news StubHub is refusing cash refunds for cancelled shows.

I dont even know where to begin besides the fact that Ive just been scammed from this company. Eventually he said he is doing me a favor and got the $282 waived. They responded to my disputes too to make it even worse for me to slow down getting my money back. and our Confirming transfers on their email link never works. A link has directed you to this review. If you feel like StubHub cheated you, you could take action against them. Click here for details See all additional. Help us improve this article with your feedback.

There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick.

Another way you might reach the company is by sending them an email.

The agent was not able to help me with a password reset.

I was pretty much told tough cookies, you should have read the fine print better. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.

No. We ended up paying TWICE the price. . Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . No. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Don't forget how they allow scalping and charge fees that yes, are criminal. It was grayed out.

Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets.

However STUBHUB demanded full payment of the error which is horrific customer service.

Privacy Policy. Find more information about authorization holds.

Very difficult to believe.

We found and bought tickets several weeks before the event. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers.

*I paid over $*** for these two tickets.

There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand.

. and take advantage of this neat service whenever you need it. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account?

I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring.

Vivid: $271 - $515. Our content is intended to be used for general information purposes only. Next, a few weeks go by and they charged me $168.30 for not selling my ticket.

Unfortunately, you're out of luck since you had the dreaded double-sale.

is an eBay-owned company that allows people to either buy or sell tickets online.

StubHub contacted me and told me I needed to get scan reports from the . Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty.

Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub.

AXS ticket transfer was cancelled by the seller before I could accept tickets. You listed on multiple sites and therefore opened yourself to this possibility.

That stinks. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone.

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Was this answer helpful? which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Huh! Please do not send original documents as we cannot take responsibility for them. About an hour after I posted the tickets, I got a phone call from StubHub. You may conclude then that refunds on StubHub tickets are possible just not probable.

With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Ticketmaster is a Scam.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase.

I contacted Stubhub at least 6-7 times. If you feel like StubHub cheated you, you could take action against them. They did not have or offer any replacement tickets. Did you find it helpful? I posted my other listing, and waited for them to sell. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us.

For barcode delivery, some payment will come within 24 h.

I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Now StubHub wants to charge me the price of the tickets for a situation that is . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam.

24/7 customer support: Bite the bullet , pay the penalty, move on. We value your privacy. Check out the table below to see the best alternatives to StubHub.

And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?.

DoNotPay doesnt care about that. I made an error when I listed my tickets for sale. Seating Area: 104.